Customer Service Representative (CSR) - GraPARI (Malang, Indonesia)

Join Infomedia Nusantara as a Customer Service Representative (CSR) at GraPARI in Malang! We are looking for passionate individuals who thrive in customer-facing roles and are committed to delivering exceptional service. This opportunity allows you to make a direct impact on customer satisfaction and loyalty, while growing your skills in a dynamic and supportive environment.

At GraPARI, our mission is to provide top-notch customer service solutions tailored to our clients' needs. As a CSR, you'll be the voice of our company, handling customer inquiries, resolving issues, and ensuring a seamless experience for our valued clients. This role offers a unique blend of challenge and reward, with opportunities for professional growth and development.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, providing prompt and accurate responses.
• Resolve customer issues efficiently, ensuring high levels of customer satisfaction.
• Document customer interactions and maintain detailed records of all activities.
• Collaborate with the sales and marketing teams to ensure a cohesive customer experience.
• Stay updated with industry trends and best practices in customer service.
• Participate in training programs to enhance your skills and knowledge.
• Monitor and report on key performance indicators (KPIs) to ensure service quality standards are met.
• Provide feedback to customers and gather insights to improve our services.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service, preferably in a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Fluency in both written and spoken Bahasa Indonesia and English.
• Ability to work well under pressure and meet tight deadlines.
• Strong attention to detail and organizational skills.

🛠️ Keahlian

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